“FILTHY ROOM AND MANAGEMENT SUCKS”
Reviewed June 22, 2011
When we arrived to the room itself looked ok. But as my family got comfortable we took off our shoes to relax and the floors was filthy, we had only one washcloth for 4 people, and no pillowcases on the pillows and of course the staff apologized and said someone will be up to clean the room today. We left for the day and returned to the room at 10pm and the room had not been clean at ALL. The trash was full and almost running over, no washcloths to bathe with, beds was not made or sheet changed, but I noticed someone did come in to pick up the old towels that was in the bathroom, I called to emergency number they gave us on the paper work we recieved when we checked in. I talk to a lady she was rude and very uncaring. I stated my complaint about the nasty floors, no washcloths, no pillowcases, and how no one came in to clean the room at all. She said she can not do anything about the floor and the room tonight but she will (see if) Maria will bring some washcloths over to us. I waited about 1 hour and no Maria or no washcloths. I called that number again she did not answer the phone. I left a message and she did not call me back all night long the lady actually shutoff the phone. So after waiting, and waiting we went to Walmart to purchase washcloths can you believe that. I have never in my life went to an establishment where no one is available to care for the needs of paying customer and just didn't care. The next morning we went to the office to complain the receptionist told me the lady that did not answer the phone last night is the MANAGER of the Kontikii Resort and her name is Linda. They did not want to refund my credit card, or give me a discount for our inconvience. I will not recommend this place to anyone ever and certainly will not ever return. I feel no customer should be treated this way. And to this day the manager Linda still have not returned my phone calls. I can only hope they will get the same treatment one day. Because (what goes around comes around.) Housekeeping sucks because the Management sucks.
PLEASE BEWARE
by a Yahoo! Local User
08/18/2009
overpriced for the services provided: We rented a pool side condo for 4 days. Good sized cottages. we were told that they only provide cleaning and supplies for the 1st day and that was it. we paid over $200 a day and had to do our own cleaning and buy our own shampoo and supplies. We were expected to have our own trash bags. they didn't even empty them for us. The shampoo and toiletries were travel sized and only lasted 2 days. defintaley would NOT recommend for a vacation experience. pluses- good sized room, good location. minuses- bad services, no support from staff. bait shop too far away. must bring own cleaning supplies and personal items. no water for cleaning fish on the piers. no phone service in the room. I never plan to come back to this location.
by a Yahoo! Local User
08/14/2010
lov. it !! but take extra money!!!: MY FAMILY AND I LOVE GOING TO THIS PLACE;BUT IT IS NOT A 5 STAR FAMILY RESORT; SO PLEASE BRING THE PRICES DOWN SO WE CAN AFFFFFFORD TO COME BACK!!!!!
I didn't know there was a unit at Kontiki charging $200.00 per day?
I was conserned 10 days wasn't enough time to call a spical meeting at last election 1/29/2011 and here are the two emails of that concern. Apparently, when the rules don't seem to suite change the rules! So why are we extending the voting deadline?
